CUSTOMEr CARE & Returns
At Cole’s General Store, we are proud to provide friendly, personal service online, by phone, and in our Hico, Texas store. As a family-owned business, we work hard to offer a great selection of western wear, boots, gifts, hardware, and more at fair prices.
If you have questions about an order, product, shipping, or returns, we’re here to help.
Returns
We want you to be happy with your purchase. Eligible items may be returned within 30 calendar days of delivery.
To be eligible for a return, an item must be:
• Unused, clean, and in the same condition in which it was received
• In its original packaging, when applicable
• Returned with all original tags attached
• Accompanied by a receipt or proof of purchase
Please complete the return form before mailing your item.
Mail eligible returns to:
Cole’s General Store
P.O. Box 267
Hico, TX 76457
Sale Items
If an item goes on sale before it is returned to us, it will be treated as a sale item and the refund will be issued as store credit.
Defective Items
If you believe an item is defective within 60 days of purchase, please contact us before returning it. Product manufacturers may have different warranty policies, and we will help you understand the next steps.
Refunds & Return Shipping
Once we receive and inspect your return, we will notify you whether it has been approved. Approved refunds are issued to the original method of payment. Please allow up to 10 business days after return processing for the credit to appear.
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
If an item was purchased at regular price and is later placed on sale, an eligible return will still be processed under the original purchase terms.
Have any questions or concerns?
We’re always ready to help!
Call us at
254-796-2888
or send us an email to:
FAQ
Do you provide International delivery?
International shipping may be available. Rates, delivery times, and availability vary by destination. Please contact us before placing an international order so we can confirm shipping options.
How do I return an item?
Complete the return form, make sure your item meets the return requirements above, and mail it with proof of purchase to Cole’s General Store, P.O. Box 267, Hico, TX 76457. Please contact us before returning a defective item.
What is your returns policy?
Eligible unused items may be returned within 30 calendar days of delivery with original tags, proof of purchase, and original packaging when applicable. Customers pay return shipping, and original shipping costs are nonrefundable. Eligible sale-item returns receive store credit unless otherwise stated.
How do I track my order?
When your order ships, we will send a shipping-confirmation email with tracking information. You can use that tracking number to follow the shipment through the carrier’s website.
What are your delivery options?
Orders typically ship through the United States Postal Service. If you need another shipping option, contact us before placing your order and we will let you know what is available.